Privacy Policy

ParentSync ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ParentSync mobile application and website services.

Information We Collect

Personal Information You Provide

When you use ParentSync, we collect information you provide directly to us:

• Account Information: Name, email address, phone number, and authentication credentials
• Family Information: Family member names, ages, relationships, birthdays, anniversaries, and household composition
• Profile Data: Parenting challenges, goals, communication preferences, and family dynamics information
• Content: Messages, reminders, notes, and other content you create or share through our services
• Calendar Data: Events, schedules, and calendar information when you connect external calendars
• Payment Information: Billing details and subscription information (processed securely through Stripe)

Automatically Collected Information

• Device Information: Device type, operating system, app version, and unique device identifiers
• Usage Data: How you interact with our app, features used, and session duration
• Technical Data: IP address, browser type, and connection information
• Push Notification Tokens: Device tokens for sending notifications

How We Use Your Information

We use your information to:

• Provide Services: Deliver personalized AI assistance, reminders, and family management tools
• AI Processing: Generate personalized content, advice, and recommendations using AI technology
• Communication: Send notifications, reminders, updates, and respond to your inquiries
• Calendar Integration: Sync and manage your family calendars and events
• Account Management: Manage your subscription, process payments, and provide customer support
• Improvement: Analyze usage patterns to improve our services and develop new features
• Security: Protect against fraud, abuse, and security threats
• Legal Compliance: Comply with applicable laws and regulations

Third-Party Services and Data Sharing

AI Processing

OpenAI Integration: We use OpenAI's ChatGPT API to provide AI-powered parenting assistance. Your messages and family context are sent to OpenAI to generate personalized responses. OpenAI processes this data according to their privacy policy and does not use it to train their models when accessed through their API.

Authentication and Security

Auth0: We use Auth0 for secure user authentication and account management. Auth0 processes your login credentials and profile information according to their privacy policy.

Payment Processing

Stripe: Payment information is processed securely through Stripe. We do not store your full payment card details on our servers.

Email Services

MailerSend: We use MailerSend to send transactional emails, notifications, and referral invitations.

Calendar Integration

When you connect external calendars (Google, Microsoft, Apple), we access your calendar data to provide scheduling features. This data is stored securely and deleted when you disconnect the integration.

Data Protection and Security

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Limited access to personal data on a need-to-know basis
• Secure cloud infrastructure with reputable providers

Important: Your data is never sold to third parties. We only share data with service providers necessary to operate ParentSync, and they are contractually bound to protect your information.

Push Notifications

ParentSync sends push notifications to help you stay organized with family reminders, daily schedules, and AI follow-ups. You can control notification preferences through:

• Your device's notification settings
• The ParentSync app notification preferences
• Individual notification management within the app

Data Retention

We retain your information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes and enforce agreements

Guest user data is retained indefinitely to ensure continued access to family information. When you delete your account, most personal data is removed within 30 days, though some information may be retained for legal or security purposes.

Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Update: Correct or update your information through the app
• Delete: Request deletion of your account and associated data
• Portability: Request your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restrict: Limit how we process your information

To exercise these rights, contact us through the app or email us at the address provided below.

Children's Privacy

ParentSync is designed for parents and caregivers. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of ParentSync after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@parentsync.app
• Website: https://parentsync.app
• Support: Contact us through the ParentSync app or website

Compliance

This Privacy Policy is designed to comply with applicable privacy laws including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant data protection regulations.